Terms and Conditions

  1. Introduction

    This Privacy Policy applies to all the products, services, websites and apps offered by Karakteristix Inc., Karakteristix Europe UC, Karakteristix Brasil Internet Eireli, Usabilla BV, and other Karakteristix affiliates (collectively “Karakteristix”), except where otherwise noted. We refer to those products, services, websites, and apps collectively as the “services” in this policy. Unless otherwise noted in your contract, our services are provided by Karakteristix Inc. inside of the United States, by Karakteristix Brasil Internet Eireli inside of Brazil, and by Karakteristix Europe UC everywhere else.


    References to “data” in this Privacy Policy will refer to whatever data you use our services to collect, whether it be survey responses, data collected in a form, or data inserted on a site hosted by us – it’s all your data! Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.

  2. Information we collect

    2.1 Who are “you”?

    We refer to “you” a lot in this Privacy Policy. To better understand what information is most relevant to you, see the following useful definitions.


    Creators

    You hold an account within a SurveyMonkey service and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, commenting on, or reviewing surveys, forms, applications, or questionnaires within an account.


    Respondents

    You have received a survey, form, application, or questionnaire powered by a SurveyMonkey service.


    Panelists

    You have signed up and agreed to take surveys sent to you by SurveyMonkey on behalf of creators. We deal with panelists in an entirely separate section of our Privacy Policy, which you can read here.